At s9a9, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as an Indonesian player on our platform.
Six core principles that guide how s9a9 handles your personal information every day.
All personal data transmitted to and from s9a9 is protected by 256-bit SSL encryption. Sensitive data at rest — including payment details and identity documents — is stored using industry-standard encryption protocols with access restricted to authorized personnel only.
s9a9 does not sell, rent, or trade your personal data to third parties for marketing purposes — ever. Data shared with service providers is strictly limited to what is necessary for them to perform their contracted functions on our behalf.
You have the right to access, correct, or request deletion of your personal data held by s9a9 at any time. You may also opt out of non-essential marketing communications. Submit your request via our support email and we will respond within 30 days.
We collect only the data we genuinely need to operate the s9a9 platform, verify your identity, process your transactions, and fulfill our legal obligations. We do not collect data speculatively or for undefined future purposes.
s9a9 uses cookies and similar tracking technologies solely to improve your browsing experience, maintain session security, and analyze aggregate platform usage. We do not deploy invasive advertising trackers or behavioral profiling cookies from third-party ad networks.
s9a9 does not knowingly collect or retain personal data from individuals under 21 years of age. If we discover that data has been collected from a minor, it will be permanently deleted and the associated account closed immediately.
As a Player on the s9a9 platform, you hold the following rights in relation to your personal data. These rights are available to all registered players, including those based in Jakarta, Surabaya, Bandung, Medan, Bali, and throughout Indonesia.
Read Our FAQTo exercise any of these rights, contact our Data Protection team at [email protected]. We will acknowledge your request within 5 business days and fulfill it within 30 calendar days.
s9a9 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the s9a9 online gaming platform at https://s9a9.cam. This Privacy Policy explains in plain language what personal data s9a9 collects, the purposes for which it is collected and processed, how it is stored and protected, with whom it may be shared, and the rights you hold in relation to it.
This policy applies to all users of the s9a9 platform — including registered Players based in Jakarta, Surabaya, Bandung, Medan, Bali, Semarang, Makassar, Yogyakarta, and across the Indonesian archipelago — and to all interactions with our platform, whether through a desktop browser, mobile browser, or any other access method.
By registering an account on s9a9, depositing funds, or otherwise using our Services, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please do not register an account or use our Services.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, all of which form part of your agreement with s9a9.
For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below:
s9a9 collects the following categories of Personal Data from Players, categorized by purpose:
s9a9 collects Personal Data through the following methods:
s9a9 processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and secure your Player account; to authenticate your login; to manage your profile settings and preferences. |
| Identity Verification (KYC) | To verify that you are at least 21 years of age, that you are a real person, and that your identity documents are genuine. Required to prevent fraud, identity theft, money laundering, and underage gambling. |
| Transaction Processing | To process your deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja; to maintain accurate transaction records; to detect and prevent payment fraud. |
| Gaming Services Delivery | To enable you to place bets on sports (bandar bola, football, badminton, basketball, MotoGP), play casino games, participate in lottery/togel draws, and access cockfighting/sabung ayam markets; to calculate and credit your winnings; to apply bonus terms. |
| Responsible Gaming | To enforce deposit limits, session time limits, cooling-off periods, and self-exclusion requests; to detect patterns of problem gambling and reach out with support resources. |
| Customer Support | To respond to your inquiries, resolve technical issues, handle complaints, and provide 24/7 Indonesian-speaking and English-speaking support. |
| Fraud Prevention & Security | To monitor for suspicious activity, prevent account takeover, detect bonus abuse, identify collusion or match-fixing, and protect the integrity of the s9a9 platform. |
| Legal & Regulatory Compliance | To comply with applicable gaming regulations, anti-money laundering (AML) laws, counter-terrorist financing (CTF) requirements, and other legal obligations in s9a9's licensing jurisdiction. |
| Marketing Communications | To send you promotional offers, bonus announcements, newsletters, and updates about new games or features — only where you have consented or where permitted by applicable law. You may opt out at any time. |
| Platform Improvement | To analyze aggregate usage patterns, identify popular games and features, optimize website performance, conduct A/B testing, and improve user experience across Jakarta, Surabaya, Bandung, Medan, and all Indonesian regions. |
s9a9 processes your Personal Data on the following legal grounds:
s9a9 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
We share data with trusted third-party vendors who perform services on our behalf under strict contractual data protection obligations:
We may disclose your Personal Data to law enforcement, regulatory bodies, tax authorities, or courts when required by law, court order, subpoena, or where necessary to protect s9a9's rights, prevent fraud, or ensure platform integrity.
In the event that s9a9 is acquired by, merged with, or sells all or part of its assets to another entity, your Personal Data may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on the platform of any change in ownership or control of your data.
s9a9 may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you (e.g., "50,000 players in Jakarta placed bets on BRI Liga 1 matches this month") with business partners, advertisers, or for research purposes.
Important: s9a9 will never sell your Personal Data to third-party marketing companies, data brokers, or advertisers. Any data shared with service providers is governed by strict data processing agreements that prohibit them from using your data for their own purposes.
s9a9 primarily serves players based in Indonesia. However, some of our service providers and data processing infrastructure may be located outside of Indonesia. When we transfer your Personal Data internationally, we ensure that appropriate safeguards are in place, such as:
All international transfers are made solely for the purposes described in this Privacy Policy and are subject to the same security standards as data stored within Indonesia.
s9a9 uses cookies and similar technologies (web beacons, pixels, local storage) to enhance your browsing experience and improve our platform. Cookies are small text files stored on your device that allow us to recognize you on return visits.
You can manage cookie preferences through your browser settings. Blocking or deleting cookies may affect your ability to use certain features of the s9a9 platform. s9a9 does not use invasive third-party advertising trackers or behavioral profiling networks.
s9a9 retains your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:
After the applicable retention period expires, your Personal Data will be securely deleted or anonymized such that it can no longer identify you.
s9a9 takes data security seriously and employs industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Security is a shared responsibility. Please safeguard your account credentials, do not share your password with anyone, use a strong unique password, enable two-factor authentication if available, and avoid accessing your account on public or unsecured Wi-Fi networks.
As a Player on the s9a9 platform, you hold the following rights in relation to your Personal Data:
To exercise any of these rights, contact our Data Protection Officer at [email protected]. Include "Data Subject Rights Request" in the subject line and provide sufficient information for us to verify your identity. We will respond within 30 calendar days.
s9a9 strictly prohibits use of the platform by individuals under 21 years of age. We do not knowingly collect, use, or retain Personal Data from anyone under 21. Age verification is a mandatory part of our KYC process.
If we become aware that we have inadvertently collected Personal Data from a person under 21 years of age, we will take immediate steps to delete that data and permanently close the associated account. Parents or guardians who believe their child has provided Personal Data to s9a9 should contact us immediately at [email protected].
s9a9 may send you promotional emails, SMS messages, or push notifications about bonuses, new games, special offers, tournaments, and platform updates. We will only send marketing communications where:
Every marketing email includes an "Unsubscribe" link. Clicking it will remove you from our marketing list within 48 hours. You may also opt out by updating your communication preferences in your account settings or by emailing [email protected].
Opting out of marketing communications does not affect transactional emails (e.g., deposit confirmations, withdrawal notifications, security alerts, account verification emails), which are essential to your use of the s9a9 platform.
The s9a9 platform may occasionally contain links to third-party websites, services, or social media platforms (e.g., Facebook, Twitter, Telegram, WhatsApp groups for community engagement). These third-party sites have their own privacy policies and terms of use, which we do not control and for which we are not responsible.
When you click a link to leave the s9a9 platform, your interaction with that third-party site is governed by their policies, not ours. We encourage you to review the privacy policy of any third-party site you visit. s9a9 is not liable for the privacy practices or content of external websites.
s9a9 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by:
Your continued use of the s9a9 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you must stop using the platform and may request account closure in accordance with Section 12.
The most current version of this Privacy Policy is always available at https://s9a9.cam/privacy-policy.
If you have any questions, concerns, or complaints about this Privacy Policy, our data practices, or how s9a9 handles your Personal Data, please contact our Data Protection Officer (DPO):
Email: [email protected]
Response Time: We will acknowledge your inquiry within 5 business days and provide a substantive response within 30 calendar days. For Data Subject Rights Requests, the response period is 30 calendar days from receipt of a verified request.
Our Data Protection Officer is responsible for overseeing s9a9's compliance with applicable data protection laws, handling data subject requests, and serving as the primary point of contact for privacy-related inquiries from Players, regulators, and supervisory authorities.
Our FAQ page covers common questions about account security, data protection, and privacy settings. Our Data Protection Officer and support team are available 24/7 to assist Indonesian players in Jakarta, Surabaya, Bandung, Medan, Bali, and beyond.
Your data is protected by 256-bit SSL encryption | We never sell your personal information | 21+ Only